Dr Jan Austera

Dr Jan Austera 2015-06-24 Person 5 5 0

Dr Austera was very clear, very to the point and he checked with me frequently to make sure I understood what he was saying. He was also very thorough and I have complete confidence that he took my appointment with him serious and was rigorous in dealing with my issue.

Dr Jan Austera 2015-06-02 Person 5 5 0

Dr Austera has paid particular attention to all my needs and has been empathetic. He has never made me feel foolish or patronised.

Dr Jan Austera 2015-05-28 Person 1 5 0

I was told that Dr Austera would contact me with a reference to see a specialist within 48 hours of my appointment. As 48 hours had passed and I had not heard a word, I decided to contact the surgery. Of course, Dr Austera was not in and will not be contactable until Monday - that's 144 hours as opposed to the 48 hours I was assured. The receptionist told me that I can just contact them in the morning, go through another three hour waiting list and see yet another GP (Dr Austera being the second I have seen). If I want to speak to my own GP (Dr Austera), who has failed already to keep to his word of contacting me within 48 hours, it will have reached the 4th week of having the issue and being thrown between consultants who have no interest in helping me. The doctor also failed to mention that they would contact me within 48 hours on my notes, so I had no weight when I asked the receptionist if she could find out why I had not been contacted. In order to 'give even greater care' I would recommend that this doctor expresses some concern in getting back to his patients. 48 hours is a very long time to wait anyway, but if you cannot keep to this then I would advise being honest so that I can see someone with actual regard for my health.

Dr Jan Austera 2015-05-10 Person 5 5 0

The best GP I have ever been privileged to have as a GP, as a student and after I left the university. Unfailingly calm, capable, concerned, interested, informed and informative, plus pro-active - and all the other reviews have said about him too.

Dr Jan Austera 2015-04-22 Person 5 5 0

I am post graduate student at university of Sussex and live at campus with my wife and three kids. Dr J. Austera is my general practitioner. Whenever any member of my family fell ill he listened and checked very carefully. He is very kind and kids like him very much.